Terms & Conditions
Terms of website use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.wrendaledesigns.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.
Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy & Cookie Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
E-Gift Vouchers:
- Wrendale Designs E-Gift Vouchers are redeemable only online via our own website (www.wrendaledesigns.co.uk).
- Vouchers are valid for 18 months from the date of issue. After this period, any remaining balance will expire and cannot be reactivated.
- Gift vouchers cannot be exchanged for cash.
- The voucher can be used across multiple transactions until the balance is fully redeemed. To check your remaining balance, please contact our customer service team.
- Vouchers are non-transferable.
- Lost, stolen, or expired vouchers cannot be replaced or refunded.
- Vouchers can only be purchased and redeemed in £ sterling and cannot be redeemed in other locations or for cash.
- We regret that we are unable to extend Voucher expiry dates or re-issue replacements for any part of an expired Voucher balance.
- If you wish to return item(s) paid for by an E-Gift Card, please contact our customer service team. You will be offered an exchange or credit note.
Information about us
www.wrendaledesigns.co.uk is a site operated by Wrendale Designs Limited ("we", "us", "our"). We are a limited company registered in England and Wales under company number 08259854, our registered office and main trading address is Unit 6, Station Road, Brigg, North Lincolnshire, DN20 8HX. Our VAT number is 118312345.
Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site to you, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Testimonials
We enjoy hearing our customers' comments about us and our products. If you chose to contact us we may display the content of your email on our testimonial page. Any comments you make by email to us will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by contacting us through our email address, you are granting us a limited licence to use, store and copy that content and to upload that content to our testimonials page. We will only ever refer to your first name and the county you are corresponding from on such testimonial. If you wish your comment to be printed anonymously please advise us of this when you get in touch.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use our site; or use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue
- business interruption
- loss of anticipated savings
- loss of business opportunity, goodwill or reputation
- or any indirect or consequential loss or damage
If you are a consumer user, please note that we only provide our site to you for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our terms and conditions of supply for consumers.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site on any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of the content on our site other than that set out above, please contact [email protected].
Third-party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Age-Restricted Products
We do not sell age-restricted products to anyone under the age of 18.
By placing an order for an age-restricted product (such as knives or other bladed items), you confirm that you meet the legal age requirement of 18 or older. By clicking the order confirmation button, you acknowledge that you are of the minimum legal age necessary to purchase the product.
In line with our "Challenge 25" policy, if the individual receiving the delivery appears under the age of 25, they will be asked by the delivery service to provide a valid photo ID (such as a driver’s license or passport) to confirm that they are over the age of 18.
It is your responsibility to ensure that the person receiving the delivery is at least 18 years old and can provide suitable identification if requested. We may conduct online age verification checks, and if the recipient cannot provide acceptable proof of age, we reserve the right to withhold the delivery.
If no one of legal age is available to accept the delivery, we will leave a notification and return the goods to our warehouse. You will then be contacted to arrange a new delivery date (an additional delivery fee may apply) or to request a full refund of your order, minus any applicable delivery fees. Refund processing may take up to 14 days.
Trademarks
Our logo is a UK registered trademark.
Contact us
To contact us, please email [email protected].
Thank you for visiting our site.